Samandigrow: Making Money Online With

Pedro Sorrentino is the first international student to attend Boulder Digital Works, a graduate school based in Boulder, Colorado that exists to build the next generation of digital professionals. Prior to moving to the States, he was the head of marketing and PR for Mediamind (Nasdaq: MDMD) in São Paulo, Brazil, his homeland.

Although startups and Madison Avenue agencies are perceived to have little in common, coffee shop-hopping entrepreneurs and modern “Don Drapers” actually share more characteristics than you might think, and they can learn a lot from one another.

The most valuable assets for startups are time and team. When working on a big idea with little money and a short time to make it real, Mark Zuckerberg’s corporate mantra “move fast and break things” is particularly a propos. Getting user feedback and making (and then fixing) mistakes as quickly as possible can help startups avoid bigger problems and bring home the bacon in the long run.

It seems that now, more than ever, it’s time for “Mad Men” everywhere to heed the advice of the entrepreneurs setting up shop in basements and coffee shops around the world.

Here are five lessons Madison Avenue can learn from startups. Add your own thoughts in the comments below.

1. Be T-Shaped

Big multinational advertising behemoths that hit their stride before the rise of the web often struggle to deliver high-quality digital and interactive work. In many cases, a hesitance to move forward or a lack of technical knowledge within a company’s talent base are at the root of this.

“Startups are most likely to have a small team. Consider eight people and a situation where four or five of them are programmers. They are not just going to do technical stuff. There’s a demand to have a broader line of thought, since there’s no one else around to do the work,” says John Keehler, principal at ClickHere, the digital division for The Richards Group.

Marketers should strive to be T-shaped professionals. This concept was born inside the creative agency Ideo and is about professionals with versatility and the ability to think like a designer or a programmer, even if you work with marketing.

T-shaped professionals have a broad view of things. In startups, this is a reality, but when it comes to big agencies, people tend to be divided in silos.

Advice for Madison Avenue: It’s important to have a wide vision and understanding of everyone who’s involved with the campaign that you’re working on. This versatility saves time and brings more ideas to the table.

2. Test, Fail and Learn

Brent Daily is the COO and co-founder of RoundPegg, a Boulder-based TechStars startup that provides online HR solutions for discovering professional personalities. He thinks that a good startup culture is one that believes “it’s OK to make mistakes and be a spectacular failure.” On the other hand, he agrees that agencies can’t easily bring this acceptance of failure into their ecosystems — after all, if they fail, their clients also fail and that can represent a huge loss of money.

Agencies should consider testing marketing campaigns and products on the web as “beta tests.” Getting feedback from users via the web is a low cost way to get a feel for how the community will take to ideas. After optimizing based on user feedback, campaigns would then be better prepared to launch on other mediums, such as TV or print. When it comes to digital, users tend to enjoy sharing their opinions and giving solid feedback. “There are so many places to go and test advertising rather than doing expensive focus groups, that the result is usually a pretty low-cost test bid for them,” says Daily.

One good example of open innovation is the startup UserVoice. The service positions itself as “customer feedback 2.0″ and allows companies to ask for feedback on an organized web platform. Perhaps some day more companies will substitute the traditional focus groups for this lower cost web alternative.

Advice for Madison Avenue: Before starting a huge ad campaign and spending millions of dollars on media, use the web as your test arena and get quick feedback from your customers.

3. Leverage PR 2.0

PR 2.0 is the art of using social tools to reach and communicate with key stakeholders. There used to be a time when public relations was all about relationships with journalists and sending out press releases. Taking clients to lunch, picking up the check and smiling was the way to go. This method still exists, but is on its way out.

Public relations is now about the art of dealing with, well, the public. Journalists are still very important, but nothing beats the credibility of your customers, and they are probably already talking about your product. The question is: Are you listening?

Fortunately, there’s less and less space for companies with bad products to succeed by deploying exceptional marketing. We as consumers just don’t accept that anymore. Product quality is the true advantage — attaching that strength to a sound PR strategy enables companies to listen to what consumers are saying, engage them and build brand awareness.

Startups take advantage out of this. When a startup offers a great solution with its product, normally there’s an engaged early adopter community ready to give free feedback. Agencies should take advantage of it, too. What better way to improve your business and its product than getting direct feedback from your core users? Initiatives like Starbucks’s customer feedback and idea generation site mystarbucksidea.com are the right way to go.

Advice for Madison Avenue: Remember that having a great product is key. But listen and allow your early adopters to influence the next meeting with your client’s R&D department.

4. Bootstrap It

If a startup can run for months (or years) without without getting funded, Mad Men can dabble in testing and running campaigns without buying media. Agencies could learn a lot by testing out the old startup method of bootstrapping; that is, getting by without external help and being cautious with expenses.

Startups, for example, use free social tools like Twitterclass="blippr-nobr">Twitter, Facebookclass="blippr-nobr">Facebook and YouTubeclass="blippr-nobr">YouTube all the time to save money and still reach large, influential, highly-targeted audiences. Increasingly, agencies and large advertisers are beginning to catch on and test them out; the Old Spice guy campaign is a very good example of this.

As that campaign proved, a Twitter account and some YouTube videos can go a long way. What’s better is that using these tools is cost effective, even if you count time invested. We know that the Old Spice guy videos were not a simple production, but this campaign was comparatively inexpensive because starting with social media is much cheaper (and oftentimes more powerful) than a TV commercial.

Advice for Madison Avenue: Remember that you can do more with less when you have a good idea and a strong plan for execution.

5. Open Up to Feedback

Good startups spend a lot of time crowdsourcing opinions and getting feedback from their communities and mentors in order to improve their products. Agencies, on the other hand, usually won’t share copy or ideas with one another or their communities until a campaign is ready to launch.

Some agencies though, are finding that it doesn’t hurt to ask others for creative or production input — that’s what Victor & Spoils is all about. Based in Boulder, Colorado, the ad agency calls itself “the world’s first creative (ad) agency built on crowdsourcing principles.”

John Windsor, Victor & Spoils CEO and former VP of strategy and innovation at CP+B, understands how disruptive new technologies can be, especially when they relate to the ad world. “We’re moving from a world of scarcity to a world of abundance. The rise of the curator class has a new generator of social creative/digital directors,” says Windsor.

This is a company that has tapped into the startup principles and made its business faster, global (it has people from all around the world giving input) and without the legacy issues that you see on Madison Avenue. As time passes, we can draw a line between businesses that embrace change and the ones that fear new ways of doing things.

Advice for Madison Avenue: Embrace change and don’t fear the unknown. Others can help your cause if you give them the right opportunity.

More Business Resources from Mashable:

- What’s the Value in a Brand Name?/> - HOW TO: Run Location-Based Google Ads/> - HOW TO: Get the Most From a Small Business Social Media Presence/> - Top 5 Qualities to Look for in Startup Job Candidates/> - Why the Best Online Marketing May Be Headed Offline

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As part of the ongoing Mashable Awards, we’re taking a closer look at each of the nomination categories. This is “Must-Follow Personality.” Be sure to nominate your favorites and join us for the Gala in Las Vegas! Sponsorships are available. Please contact sponsorships@mashable.com for more information.

In a world where social media and pop culture collide, 2009 might’ve been most remembered for a certain race to 1 million followers. While 2010 has had its share of popularity contests too, we’ve also seen a myriad of innovative uses of digital media that have both catapulted some previously unknowns to “must follow” status and re-invented the careers of others.

Whether it was playing a key role in shaping the news, creating online personas that went viral and became much more, or using the class='blippr-nobr'>Internetclass="blippr-nobr">Internet to connect with fans in new ways, several personalities stood out in terms of leveraging social media in irresistibly catchy ways.

Below, we take a look at some of those people who have made a major splash in the online world in the past year.

1. Ben Folds

While it looks like Chatroulette’s 15 minutes of fame might be up, no one was a bigger part of that 15 minutes than musician Ben Folds.

Inspired by chatroulette improv piano guy “Merton,” the singer-songwriter began broadcasting improv piano tunes from his concerts onto the random video chat site, and quickly saw himself become a big part of one of the year’s top memes.

Because Merton rather closely resembled Folds, speculation ran rampant that the two were actually the same guy. Numerous YouTube videos — some of them originating here on Mashable — added fuel to the fire, though the fable was ultimately disproved once and for all (we think) in a video that the two created together last month.

What started as a clever play on a pop culture phenomenon ultimately became a blueprint for sustaining social media buzz.

2. Conan O’Brien

When Conan O’Brien took over as host of The Tonight Show in mid-2009, one of his first sketches poked fun at Twitter for its banality. Little did he know at the time that mere months later, he’d become the center of a massive user-created digital movement (“Team Coco”) as NBC pivoted to shift Tonight Show hosting responsibilities back to Jay Leno.

Following his ouster, Conan quickly moved to capitalize on his Internet momentum, establishing a Twitter account that would serve as his comedic outlet while he sorted out his next career move, which he ultimately decided would be a new show on TBS.

Whereas Conan’s Tonight Show played the traditional willfully ignorant-of-technology card, Conan’s new show has made social media the centerpiece of a campaign to try and get the masses to shift their late night viewing habits to cable. As a result, we’ll soon find out if digital loyalty translates to television ratings.

3. BPGlobalPR

This year’s BP oil spill in the Gulf of Mexico was one of the biggest environmental catastrophes in recent times, and the company’s much-maligned handling of it had some speculating that bankruptcy might be imminent for the petroleum giant.

Providing comic relief through the whole ordeal, however, was @BPGlobalPR, a satirical Twitter account pretending to be BP’s public relations department. With updates like “Sadly we can no longer certify our oil as Dolphin Safe,” the account quickly amassed tens of thousands of followers.

As for his inspiration, the man behind the account, “Terry,” told Mashable in an interview that “They pay people like me a TON of money to make it look like they’re doing stuff, but really we don’t have to do much except talk. Our talking buys them time to figure out how they are going to sweep it all under the rug and go back to making lots of money.”

While BP eventually closed the oil leak and activity on the @BPGlobalPR account has slowed, the feed served the dual role of both entertaining and reminding the world that BP was not doing a very good job at either closing the leak or communicating effectively with the public.

4. Dan Savage

In recent months, one of the most prominent social issues in America has been the bullying of gay teenagers. In response, sex advice columnist and gay rights activist Dan Savage launched the “Its Get Better” YouTube channel, where everyday people have uploaded hundreds of videos providing encouragement and inspiration to gay teens, telling them they have much to look forward to.

It didn’t take long for the channel to go viral with openly gay celebrities like Neil Patrick Harris and Ellen DeGeneres contributing video messages. Within about a month of launching, the channel attracted a video from President Obama broadcasting the “It Gets Better” message.

The campaign has been nothing short of inspiring, and we will be following Savage to see how he uses his various social media channels –- which also include a popular blog, Twitter feed, and podcast –- to raise awareness for important LGBT issues going forward.

5. Darren Rovell

It’s been a spectacular year for stories about the business of sports, and sitting at the center of it has been CNBC’s sports business reporter Darren Rovell.

There was simply no better feed to follow on Twitter than Rovell’s as the world of Tiger Woods came crashing down following a car-accident-turned-sex-scandal turned tens of millions of dollars in lost endorsement deals.

Then, when LeBron James made the universally mocked decision of broadcasting “The Decision” on ESPN, Rovell again was the point man for assessing brand and consumer response as one of the world’s most highly paid and previously admired athletes suddenly became one of the sporting world’s biggest villains.

In between, Rovell’s Twitter feed and blog has broken news on everything from TV ratings to jersey sales to free agency moves. To an extent, he’s also made the business of reporting on sports sexy, as evidenced by some of the competitors he’s now attracting.

What’s Your Take?

Which personalities do you follow via social media? Let us know in the comments or nominate them for the Mashable Awards.

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Monday, November 15, 2010

Making Money Online With

1. Be T-Shaped

2. Test, Fail and Learn

3. Leverage PR 2.0

4. Bootstrap It

5. Open Up to Feedback

More Business Resources from Mashable:

For more Startups coverage:

1. Ben Folds

2. Conan O’Brien

3. BPGlobalPR

4. Dan Savage

5. Darren Rovell

What’s Your Take?

The Mashable Awards Gala at Cirque du Soleil Zumanity (Vegas)/>

For more Social Media coverage:

1. Be T-Shaped

2. Test, Fail and Learn

3. Leverage PR 2.0

4. Bootstrap It

5. Open Up to Feedback

More Business Resources from Mashable:

For more Startups coverage:

1. Ben Folds

2. Conan O’Brien

3. BPGlobalPR

4. Dan Savage

5. Darren Rovell

What’s Your Take?

The Mashable Awards Gala at Cirque du Soleil Zumanity (Vegas)/>

For more Social Media coverage:

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